MARLIN WINDOWS LTD

TERMS AND CONDITIONS 

INFORMATION ABOUT US & HOW TO CONTACT US

Who We Are

Marlin Windows Ltd is a company registered in England and Wales under company number 06625209.

Registered Office:
Chapel Works, 1 Fruit Street,
Keighley, West Yorkshire,
BD21 4LE

VAT Number: 948319783

How To Contact Us

You can contact our customer service team by:

Telephone: 01535 603909
Email: sales@marlinwindows.co.uk

1. PAYMENT TERMS

1.1 Deposits & Balances

A 50% deposit is required to place all orders.

The remaining balance must be paid in cleared funds as follows:

• For installation orders, a further 40% is payable prior to delivery, with the remaining 10% payable upon completion of the installation.
• For supply-only orders, the remaining 50% balance must be paid no later than 48 hours prior to delivery. 

1.2 Order Information

SUPPLY ONLY:

All sizes, specifications and product details must be provided before manufacture can begin. If you require assistance, our team will be happy to help or arrange a showroom appointment.

WHERE INSTALLATION IS INCLUDED:

Marlin Windows will carry out a full site survey prior to manufacture

1.3 Ownership of Goods

All products remain the property of Marlin Windows Ltd until full payment has been received.

1.4 Final Survey & Specifications

All quotations are subject to final survey, approved drawings, specifications and any required structural calculations.

2. CANCELLATION POLICY

Our cancellation policy can be viewed at:

CANCELLATION POLICY

As many of our products are bespoke and manufactured to order, cancellation charges may apply once manufacturing has commenced.

3. DELIVERY

3.1 Delivery Charges

Unless otherwise stated, all quotations include delivery.

3.2 Site Access & Offloading

Customers are responsible for ensuring:

• safe and suitable access for large delivery vehicles,
• adequate labour or lifting equipment for offloading,
• and a clear delivery area on site.

3.3 Failed Deliveries

If delivery cannot be completed due to site restrictions, insufficient assistance or access issues, the products may need to be returned to our factory. In these circumstances, reasonable storage and re-delivery charges may apply.

4. LEAD TIMES

4.1 Estimated Lead Times

All lead times provided by Marlin Windows Ltd are estimates only and are given in good faith based on current supplier availability and manufacturing schedules.

4.2 Commencement of Lead Times

Lead times will only commence once:

• all specifications and sizes have been confirmed,
• any required survey has been completed,
• drawings and designs have been approved where applicable,
• and the required deposit payment has been received.

4.3 Delays Outside Our Control

Lead times may be affected by circumstances outside of our reasonable control including:

• supplier or material shortages,
• glass manufacturing delays,
• transport disruptions,
• adverse weather conditions,
• seasonal demand,
• or delays caused by third parties.

4.4 Installation Scheduling

Estimated installation dates are provisional until confirmed by Marlin Windows Ltd. Customers must ensure the site is fully prepared and accessible before the agreed installation date.

4.5 Site Delays

Where installation or delivery is delayed due to incomplete building works, restricted access or site readiness issues, additional charges and revised lead times may apply.

4.6 Liability for Delays

Whilst every effort will be made to meet estimated timescales, Marlin Windows Ltd cannot be held liable for delays outside of our reasonable control or for any consequential losses arising from delayed delivery or installation.

5. REPLACEMENTS & RETURNS

5.1 Faulty or Damaged Items

Whilst every effort is made to supply products of the highest quality, occasionally replacement parts may be required due to manufacturing defects, transit damage or component failure.

5.2 Reporting Issues

Any damaged, incorrect or faulty items must be reported to our office within 48 hours of delivery.

5.3 Replacement Liability

We will make every reasonable effort to replace faulty items promptly. However, Marlin Windows Ltd cannot be held responsible for consequential costs including but not limited to:

• installer or contractor return visits,
• scaffolding extensions,
• delays to third-party works,
• accommodation costs,
• or project delays.

6. CUSTOMER LEGAL RIGHTS

Under the Consumer Rights Act 2015, products supplied must be:

• as described,
• fit for purpose,
• and of satisfactory quality.

Your legal rights may include:

• Up to 30 days: the right to reject faulty goods for a refund.
• Up to 6 months: the right to repair or replacement.
• Up to 6 years: potential entitlement to repair, replacement or partial refund depending on circumstances.

For further information visit:
www.adviceguide.org.uk

7. AMENDMENTS & REVISIONS

7.1 Changes To Orders

We reserve the right to re-price orders where sizes, specifications, colours or configurations are changed after quotation or order confirmation.

7.2 Post-Survey Amendments

Where amendments are requested after survey, manufacture preparation or installation planning has taken place, any costs already incurred may be chargeable.

8. COLOURS & FINISHES

8.1 Powder Coated Finishes

All aluminium products are supplied with a high-quality polyester powder-coated finish from the standard RAL matt colour range available to Marlin Windows Ltd.

8.2 Special Colours

Metallic finishes, non-standard colours and specialist finishes may incur additional charges.

8.3 Dual Colours

Dual-colour options are available at additional cost.

8.4 Colour Variations

Due to manufacturing processes and screen displays, slight colour variations may occur between samples, batches and finished products.

9. ANCILLARY ITEMS

Unless specifically stated otherwise, quotations do not include:

• frame extensions,
• add-on profiles,
• aluminium pressings,
• trims,
• fixing brackets,
• or specialist ancillary items.

Curtain walling brackets and structural fixing systems are subject to site survey and engineering requirements.

10. WARRANTY

10.1 Product Warranty

Marlin Windows Ltd provides:

• 10 years on aluminium frames,
• 5 years on glazing units,
• 1 year on hardware and moving parts.

10.2 Powder Coating Warranty

Standard powder coated paint finishes are guaranteed up to 25 years against the following

faults:

• Peeling, powdering and blistering
• Corrosion except due to bending or folding after the application of the paint
• Chalking, fading and loss of sheen out of the qualicoat regulation
• Filiform corrosion

Coastal or hazardous environment projects are subject to an application to the paint

manufacturer and are subject to Qualicoat standards and correct maintenance.

Note:

All warranties will become invalid if products are taken overseas.

All warranties are subject to correct implementation of basic fitting methods.

10.3 Coastal & Hazardous Environments

Projects located in coastal or high-corrosion environments may require specialist paint specifications and are subject to approval by the paint manufacturer.

10.4 Overseas Installations

All warranties become void if products are exported or installed outside the United Kingdom unless otherwise agreed in writing.

11. LOCATION & WEATHER CONDITIONS

11.1 Weather Performance

Our quotations and product recommendations are based on historic weather data available from the UK Met Office.

11.2 Site-Specific Conditions

Customers must inform us of any unusual or severe local weather conditions specific to the installation location, including:

• high wind exposure,
• coastal environments,
• elevated positions,
• flooding risks,
• or extreme weather conditions.

This allows us to assess product suitability and recommend appropriate specifications for weather performance and durability.

12. GENERAL

12.1 Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

12.2 Severability

If any provision within these terms is found to be unenforceable, the remaining provisions shall remain valid and enforceable.

12.3 Customer Rights

Nothing within these Terms & Conditions affects your statutory consumer rights.